Candybet Casino support desk
Reach Candybet Casino support in minutes, any hour
Live chat and e-mail reach our team around the clock every day, so help is there whether you play at midday or at 3am.
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Explore AllLive chat and e-mail: reaching our team
Six facts for Australians
From Sydney mornings to Perth evenings
Our desk runs on Australian hours and Australian dollars, so nothing needs translating when you get in touch.
Item
Detail
Australian phone
+61 2 5095 5229
Support time zone
AEST
Languages
English, German, Finnish, Norwegian
Supervisor
Tobique Gaming Commission, TGC-7824-740
Gambling help
Gambling Help Online, Lifeline Australia, National Self-Exclusion Register
E-mail
Straight to the desk
Department e-mail addresses explained
Writing straight to the desk that owns your question is how our team avoids passing you around.
Department
E-mail
General help
Document checks
Deposits and cashouts
Complaints
Privacy and data
Partnerships
Proof you can hold on to
Candybet Casino is run by Candybet Casino Ltd.
Worth a look when you first hear the brand and want a name behind it.
Item
Detail
Legal name
Candybet Casino Ltd.
Company number
769624
Registered address
Main Street, Tobique
Regulator
Tobique Gaming Commission
Licence number
TGC-7824-740
Support e-mail
At a glance
Check the clock before you wait
Use it at the moment you are deciding which channel deserves your time.
Question
Answer
Chat hours
24/7 support available
Chat first reply
4 minutes
E-mail address
E-mail reply
8 hours
Phone number
+61 2 5095 5229
Phone wait
5 minutes
All times shown in
AEST
Three steps to escalate
1
Candybet Casino takes the log
Start on live chat or at [email protected], describing what happened and when. Our team logs the case and confirms it has reached the right desk.
2
Candybet Casino replies in writing
Within eight hours you receive a written reply by e-mail. If the answer misses something, reply on the same thread so the whole story stays together.
3
After our answer, theirs
Still unresolved after that exchange? Send the full file to the Tobique Gaming Commission, the regulator named on our licence, and quote licence TGC-7824-740.
Faster answers
1
Your registered e-mail address
2
Your account username or player ID
3
Screenshots of the issue with time
4
Payment method and reference number
5
Reference number for any open case
Support, settled
Candybet Casino support, answered plainly
Dual-Audited Fair
Licensed Operator
Fast Payouts
01Where do I turn if the reply from support misses the mark?+
Write to [email protected] once our team has had its say and you are still unhappy. Set out what happened, the dates and the reply you received, so the review can start straight away. If that outcome still feels wrong, you may take the matter to the Tobique Gaming Commission, our regulator.
02Can I get help in Finnish or German if English is not my first language?+
Yes, and you can pick the language you write in. Our team answers in English, German, Finnish and Norwegian, so an Australian player can write in English and a family member abroad can use their own. AEST hours stay the same whichever language you choose.
03What happens when support asks me to prove who I am?+
When chat opens or a message lands, our team can find your account from your registered e-mail address, and that is all they need. A password is never requested, so treat anyone who asks as a stranger. Have your player reference close by if you have it, and the conversation moves faster.
04Why can I get help on a Sunday morning?+
Because a bet or a bonus rarely stops at dinner, our support runs around the clock in AEST. Chat and e-mail stay open at 2am on a Saturday and through public holidays, so you are never told to come back Monday. Typical waits stay short even then.
05Where does my withdrawal sit while documents are checked?+
Where your first payout is concerned, allow up to 53 hours for the verification checks to complete. Most accounts clear sooner once proof of identity, proof of address and payment method confirmation are in hand. Send the files to [email protected] and the clock starts on arrival.
06What if I want my personal data copied or deleted?+
What if you want a copy of everything we hold, or want it erased? Send the request from your registered e-mail to [email protected] and our team will confirm what happens next. Some records must be kept under our licence, and that limit will be explained to you.
07Why should I trust that this casino is properly licensed?+
Why look up our paperwork at all? Because a licence is your protection if a payout or a decision goes wrong. Candybet Casino Ltd. holds licence number TGC-7824-740 from the Tobique Gaming Commission, and that is the authority a complaint escalates to. You can quote both when you write.